I paid for my HearNow page but its not working

Your HearNow page is linked to the information you've provided in your CD Baby account. Having a fully functional HearNow page is dependent on the process and delivery of your title at CD Baby. 

Here's how it works:

Once you're done signing up your title with CD Baby and you submit your title for distribution on the CD Baby end, it goes through the queue for inspection. At the moment, due to higher than usual submission volume and COVID-19 impact on our staff, please allow at least 1-3 weeks for inspection. We recommend selecting a release date at least 6 weeks from the date you submit for distribution to ensure your release date is honored. Please note: anytime you make changes to your title, it takes it out of the inspection queue and puts it at the back of the line.

While your title is in the inspection queue, you have the opportunity to start building your HearNow page so it’s ready to help you promote your music as soon as your album is delivered to partners. You can add your music's social media links (Facebook, Instagram) or your personal website to the custom links. By doing this ahead of time, you can ensure that your HearNow page is ready to go on your release date. 

If your title passes inspection:

You'll receive an email from CD Baby. At that point, it can take up to 30 days to go live with all the partners. If you have a future release date, the partners will honor that. During that time, the HearNow system will be scouring the internet for your links. This automatically happens and can take between 2-4 weeks. 

If you still don't see your links 7-10 business days after your title has gone live with each partner, you can reach out to the HearNow support team and request those links here. Choose "Adding Links" from the drop-down menu option. 


If your title does NOT pass inspection:

You'll receive an email from CD Baby detailing the issues that need to be resolved before you re-submit. At this point, your HearNow page will look "incomplete" or "down" if you have already signed up. Don't worry, as soon as you make the required changes and re-submit your release for distribution, everything on HearNow will be back where it belongs!


Re-submitting your title for distribution for CD Baby

If you do have to re-submit the title for distribution for whatever reason, you'll need to go through the inspection process again, and your HearNow page will once again be available.