HEARNOW HELP CENTER

How to cancel the HearNow service for one title and/or the whole account

For the security of our clients, we cannot accept close account requests by phone or email but canceling from within your account is super easy. 

Cancel Titles and Close account

To cancel and close your HearNow account, you need to make sure all the active titles of your account are cancelled first. This will automatically close your account.

In order to do so, follow these instructions:

  1. Log into your account at https://hearnow.com/auth/login
  2. Click EDIT on the title(s) you're canceling the HearNow service on
  3. Click ACCOUNT SETTINGS
  4. Click CANCEL SUBSCRIPTION
  5. Fill out this form and click the CANCEL SUBSCRIPTION button at the bottom to submit*

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*Please note: If you are simply cancelling service for one title, though the form says "Close Account", only that title will be cancelled. 

 

Cancelling Multiple Active Titles

If you have multiple active titles, you must cancel each one by one. There is no way to cancel all at the same time. 

Once your account or the active title has been cancelled, you will receive a confirmation email from us.

 

My CD Baby Titles

If you have active titles on CD Baby, cancelling your HearNow page will not cancel your title at CD Baby and visa versa. 

To also cancel your CD Baby distribution, click here