We use the UPC for your album or single to find links to your music on Spotify, Apple Music, iTunes, Amazon, Deezer and Pandora*. Those links should appear automatically as your release goes live at each of these services. This can take anywhere from 1- 2 weeks to retrieve those links. We frequently rescan the partner sites so we can get you your links as soon as possible!
We've made it that much easier to see the status of your links. Below is a breakdown of each status and what it means.
Statuses
“Not opted into this partner"
This means the release wasn’t delivered to that partner at your request.
“Not delivered to partner yet”
This means that the release has not been delivered to a partner yet, or there was a delivery error.
"Delivery in process”
This means the delivery is in process or has been requested.
"Delivered, waiting for release date"
This means the release has been delivered but has a future release date.
“Delivered, fetching links now”
This means that the release date is present/past, and we don't have links to display yet.
“No longer live at this partner”
This means that the release has either been removed, removal is in process, the removal has been requested, or the removal has been submitted, and we don’t have links to display.
"Unable to find link"
This means we've been unable to find your links and you'll need to reach out to our support team.
Please keep in mind we cannot begin the scan process until your music is live on platforms or after your release date. This means, if you have a future release date, we cannot retrieve those links until on or after that date.
*At this time, Spotify, Apple Music, iTunes, Deezer, Amazon, and Pandora are the only digital music links HearNow has available. We are working to add more music links to this section and to give HearNow users more control over which links are displayed in the future.
Checking your digital distribution history on CD Baby
If you're uncertain when you were delivered to these partners, you can view your digital delivery history from within your CD Baby member's account. To do so, follow these instructions:
- Log into your CD Baby account here
- Click on the Album & Singles tab
- Click on the View/Edit button of the title in question
- Under the header DISTRIBUTION, click on Partner Delivery
My links are still not up
If it has been 2 weeks since you've been delivered and your status has changed to "Unable to find link" please submit a request using this form and choose "Adding Link" under the option "Contact HearNow about" and fill out the necessary information.
If you wish to submit links for partners that are not included in the list above, you can choose "Submit Links" and we'll get those added.
A note about Pandora
Pandora is a bit of a wild card. Since Pandora is a curated service and we cannot guarantee placement in their catalog, you may not see the Pandora icon appear on your HearNow page. For more on how Pandora works and how to get your CD Baby delivered music on there, please check out this article.
A note about Apple Pre-Add links
You may see an Apple Pre-Add link on your HearNow page only if your album was successfully delivered to Apple at least 7 days before your release date, and you have selected one 'instant gratification' track. However, even if these conditions are met you may not see this link appear. For more information about pre-sales please check this article.
Do you need to add a buy button for a physical product? Click here to see how.
Are you trying to add social media links? If so, go here.